FAQ
Most residential remodelers are running a patchwork — Jobber for scheduling, Buildertrend for client comms, a permit-runner subcontractor, a payment-chaser service, a spreadsheet pinned above the desk for job cost. Five tools, five logins, five places to re-key the same job. The desk replaces the patchwork, and these are the five objections that come up before anyone signs up.
Each answer below links back to the relevant step on how it works or the relevant row on compare.
The five
Pulled from the first half-hour of every owner-operator call. Each card links back to the live screen that backs the answer — no invented claims, no roadmap promises.
Every inbound is captured and routed to the desk whether it comes through your published number, the form on your site, or a forwarded line. The homeowner always reaches a real human inbox, and a new Inquiry row drops into the desk the same minute the call ends. Your published number is the desk's published number — see the intake loop on the workflow page.
Sub coordination lives in the sub-trade-tracker — bucketed today, this week, upcoming, and past — so each sub gets a slot rather than a phone call. Status flips inline from Scheduled to On site to Complete, with No-Show surfaced distinctly. Compare the sub row against your current stack on the matrix.
Spanwright runs the workflow end-to-end on its own, and it syncs leads, jobs, and invoices with the systems you already use. Bring the stack you trust — Spanwright replaces the gaps between them, not the parts that are working. Inbound intake still lands in the same row you'd file it under today.
The permit log is per-project and per-jurisdiction, not a generic template. Permit types — Building, Electrical, Plumbing, Mechanical — file against the address-driven jurisdiction. Status walks the same ladder on every project: Drafting, Submitted, Under Review, Approved, Issued. The first move to Issued stamps an immutable approvalDate on the row.
No. Change orders are drafted from the in-field change, priced against your live estimate, and approved in-app by the homeowner before the cost rolls up — Draft, Sent, Approved, Declined, with a priced delta every time. Your estimate itself composes the quote from your scope lines, not from a model guessing at the scope. Compare plans on the pricing page.
Ready when you are
Self-serve signup opens the desk in under a minute — the same screens the workflow pages describe, ready for a real job on the day you sign up. Pick a tier when the workload proves it pays; the trial costs nothing until you do.
Onboarding is tiered — your seat count and feature scope follow the plan you select.